After completing the file transmission, you must disconnect the cable in the following way: Please close Music Studio and Multimedia Studio.
1 Double-click on the green arrow in the taskbar on the bottom right of the window.
2 When the [ Stop a Hardware device ] message appears, press the [OK] button and disconnect the USB cable.

Troubleshooting:
One of the messages below appears:
“The device firmware needs repairs. Please connect to PC and repair firmware with recovery
utility. Device will be turned off.” or “ The device database needs repairs. Please connect to PC
and rebuild database with recovery utility. Device will be turned off.”
The message “Loading” appears and the device does not operate when you turn on
the power.
File search does not work properly in the Menu Library.
q Refer to “Using Recovery Utilities”
The player doesn’t work. There is nothing showing on the display panel.
q Reset the Player
q Connect the charger.
q Make sure the Hold switch is in the off position.
There is no sound even if I press the Play button in Music mode.
q Check if there are MP3 or WMA files on the player.
q Non-playable file formats (e.g. MPEG1 LAYER 1 file) cannot be played.
q Files that have been downloaded without using the Music Studio cannot be played.
I cannot download files.
q Check the battery’s power level.
q Check if the driver is installed correctly on your PC.
Reinstall the software from the installation CD.
q Check the USB connection between the player and your PC.
q Check if there is the “unplug/eject” or “Safely Remove Hardware” icon located in your icon
tray at the bottom of your screen

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