This document is intended to help users diagnose and solve
StarMOBILE installation problems. It contains three sections:
• Installation Troubleshooting Checklist
• Common Installation Problems and Causes
• Frequently Asked Questions
If you cannot resolve your problem with the information contained in this document, help can also be obtained in the United States from the DealerCONNECT Hotline at (800) 374-4040.

Installation Troubleshooting Checklist
Most StarMOBILE installation problems can be solved by following the steps outlined in this checklist.
1. Confirm that you are using the latest StarSCAN & StarMOBILE Update CD to install your StarMOBILE software. Refer to the Latest News section of at https://dealerconnect.chrysler.com under DealerCONNECT > Service > Repair > StarSCAN and StarMOBILE Tools. This information is also available in the Latest News section at http://www.dcctools.com.
2. Confirm you have read and followed the StarMOBILE Software Installation Guide to install your StarMOBILE software. This guide is available at the DealerCONNECT website located at https://dealerconnect.chrysler.com by navigating to DealerCONNECT > Service > Repair > StarSCAN and StarMOBILE Tools. The guide is also available from the Download Center at the DCC Tools website located at http://www.dcctools.com.
3. Confirm you have read the Common Installation Problems and Frequently Asked Questions sections of this document. The answers provided may help you quickly solve your StarMOBILE installation problem.

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